Refund & Cancellation Policy

This Refund & Cancellation Policy explains when fees paid to PRforBrand ("PRforBrand," "we," "us," or "our") are refundable, how to cancel an engagement, and how to request a refund. It forms part of our Terms & Conditions and should be read together with them and with the proposal, statement of work, retainer agreement, or order form governing your engagement (each, an "Engagement Agreement").

Where an Engagement Agreement signed by both parties sets out different refund or cancellation terms, those terms govern that engagement. Otherwise, this policy applies.

All fees are quoted, charged, and refunded in United States dollars (USD).

PRforBrand provides professional public relations and communications services — strategy, media relations, content development, campaign execution, reputation advisory, and related consulting. We do not sell physical goods.

Because all deliverables are digital or advisory in nature, there is no shipping, no physical delivery, and no return of goods. Services are delivered electronically and through scheduled work sessions, and are considered delivered as the work is performed.

This means refunds are assessed by reference to work actually performed and costs actually committed on your behalf, not by reference to a return window.

The initial strategy consultation is free of charge. It carries no fee, no obligation, and therefore nothing to refund.

If you proceed to a paid engagement, the terms of that engagement — including its refund terms — will be set out in your Engagement Agreement before any payment is taken.

• Before work begins — if you cancel in writing before any work has started and before any third-party costs have been committed on your behalf, you will receive a full refund of amounts paid, less any non-refundable third-party costs already incurred. We aim to confirm such cancellations within two business days.
• Project engagements after work begins — you may cancel at any time on written notice. Fees for work performed up to the cancellation date remain payable, calculated against the milestones or hours set out in your Engagement Agreement. Any prepaid amount exceeding the value of work performed and costs committed is refunded to you.
• Retainers — you may cancel a recurring retainer at any time by giving written notice at least thirty days before the end of the current service period, unless your Engagement Agreement specifies a different notice period. Cancellation takes effect at the end of the notice period; the current service period is billed and delivered in full, and you continue to receive the Services through that date.
• Late notice on a retainer — if notice is given with less than the required notice period remaining, cancellation takes effect at the end of the following service period, which is billed as normal.
• Minimum terms — where your Engagement Agreement includes a minimum committed term, fees for that term remain payable unless we agree otherwise in writing.

To cancel, email hello@prforbrand.com from the address associated with your account, stating your company name and the engagement you wish to cancel. We will acknowledge in writing and confirm the effective date. Cancellation is effective only once we have acknowledged it in writing.

We will issue a refund where:

• You were charged in error, charged twice, or charged an incorrect amount.
• You cancelled before work began, as described in Section 4.
• You have prepaid for a service period or milestone that we have not delivered and will not deliver.
• We terminate or are unable to continue an engagement for reasons within our control, in which case we refund all prepaid amounts covering undelivered work.
• We agree, at our discretion, that the work delivered fell materially short of the scope agreed in writing and the shortfall cannot reasonably be remedied.

Where a shortfall in delivered work can reasonably be remedied, we will first offer to correct or complete the work at no additional charge. We would rather fix the problem than close the engagement, and most concerns are resolved this way.

• Fees for work already performed, including strategy, research, writing, outreach, and advisory time, whether or not it produced published coverage.
• Third-party pass-through costs already committed or paid on your behalf — wire distribution fees, media licensing, paid or sponsored placements, event costs, stock imagery, software subscriptions, and similar disbursements.
• Service periods already delivered under a retainer.
• Amounts corresponding to media outcomes. As set out in our Terms & Conditions, editorial decisions rest with journalists and publications, and we do not guarantee coverage, placement, sentiment, timing, or any commercial result. Absence of a particular outcome is not, on its own, a basis for a refund.
• Engagements terminated by us because of your breach of the Terms & Conditions, non-payment, or activity falling within our prohibited-use provisions.
• Delays or reduced output caused by late approvals, incomplete briefs, or unavailability of your personnel.

Email hello@prforbrand.com with the subject line "Refund Request" and include:

• Your name, company name, and the email address associated with the engagement.
• The invoice number or transaction reference and the date and amount of the charge.
• The reason for the request and, where relevant, what you expected to receive.
• Any supporting detail, such as correspondence or the deliverable in question.

We will acknowledge your request within two business days, review it against this policy and your Engagement Agreement, and give you a written decision within ten business days of acknowledgement. If we need more information from you, that period starts again from the date we receive it.

If your request is declined, we will explain why. You may ask us to review that decision once by replying within fourteen days with any additional information.

Approved refunds are issued to the original payment method used for the transaction. We cannot refund to a different card, account, or person, and we do not issue refunds in cash.

We initiate approved refunds within five business days of the decision. Once initiated, the time for funds to appear on your statement depends on your bank or card issuer, and is typically five to ten business days. International transfers and some issuers may take longer.

Refunds are issued in United States dollars for the amount charged. We are not responsible for differences arising from currency conversion rates, foreign transaction fees, or intermediary bank charges applied by your bank or card issuer, and those amounts cannot be refunded by us.

Where an engagement is partially refunded, we will provide a written breakdown showing work performed, costs committed, and the amount returned.

We may decline or end an engagement where continuing would require us to act unlawfully or contrary to professional standards, where the engagement falls within the prohibited activities set out in our Terms & Conditions, where fees remain unpaid after notice, or where the working relationship has broken down such that we cannot deliver effectively.

If we end an engagement for reasons within our control, we refund all prepaid amounts covering work we have not delivered. If we end it because of your breach or non-payment, fees for work performed and costs committed remain payable and are not refunded.

In either case we will confirm the position in writing, deliver work already completed and paid for, and provide a reasonable handover of active materials on request within thirty days.

If you believe you have been charged incorrectly, contact us first at hello@prforbrand.com. We investigate billing queries as a priority, respond within five business days, and correct genuine errors promptly — usually faster than a card dispute would resolve.

Please do not raise a chargeback for services that have been delivered, or in place of following the process in Section 7. Doing so is a breach of our Terms & Conditions. We will respond to such disputes with our engagement records, deliverables, and correspondence, and you remain liable for the disputed amount together with any processor fees and reasonable costs we incur, as set out in Section 7 of those Terms.

We may suspend active work and portal access while a payment dispute is outstanding.

We may update this policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Changes apply to engagements entered into after the revised policy is posted and do not affect refund requests already submitted or engagements already underway, unless you agree otherwise in writing.

For any question about refunds, cancellations, or billing, contact us:

• Email — hello@prforbrand.com (use the subject line "Refund Request" for refund requests)
• Telephone — +91 93325 52737
• Postal address — PRforBrand, 3rd Floor, 211, Phase 3, Okhla, New Delhi, India

Our billing team responds to refund and cancellation correspondence within two business days.